Shipping policy

At Shengke, we are committed to delivering your order safely and as quickly as possible.

All orders are shipped directly from our warehouse in China.

Delivery Time

Orders shipped to the United Kingdom typically arrive within 7–11 business days after processing.

Please note that delivery times are estimates and may vary slightly due to customs clearance, carrier delays, or high seasonal demand.

Order Processing Time

Orders are usually processed within 1–3 business days after payment has been confirmed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Costs

Shipping costs (if applicable) will be calculated and displayed at checkout before you complete your purchase.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email so you can monitor the delivery progress.

Please allow 1–3 days for tracking information to update after shipment.

Customs & Import Duties

Orders shipped to the United Kingdom may occasionally be subject to customs inspections or import duties. These fees, if applicable, are determined by UK customs authorities and are the responsibility of the customer.

Delays

While we strive to meet the estimated delivery times, unexpected delays may occur due to factors outside of our control such as:

Customs processing
Carrier delays
Weather conditions
Public holidays

Incorrect Address

Please ensure your shipping address is correct when placing your order. Shengke is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.